Airbnb Hosts: How To Fix Online Reputation Damage Constructively

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There is nothing that means more to an Airbnb host business than their reputation.

It’s well known by folks in the hospitality industry, in every industry for that matter, we have to get it right every day to build and sustain a great reputation.

On the other hand, one slip, especially things taken out of context and broadcast across socilal media, and all our hard work can quickly go up in smoke!

Once there has been damage, it may seem difficult or impossible to

get things back to normal.

If you do not have any idea how to fix online reputation issues, it would be best if you paid close attention to the advice offered here.

Apologize If It’s Warranted

One problem that some Airbnb hosts face is the inability to admit when they were wrong. It is never a good feeling to have someone attack your business, but there are occasions when it is certainly warranted. Assess the situation to determine whether there is something that can be done on your end to fix the situation so it will not occur again in the future, and issue an apology to the people who were not satisfied.

To fix online reputation first, and most importantly requires us to know about the negative comments ASAP. Those that are legit offer us two priceless benefits. Once is to show the person making the review that you’re paying attention, that you will address their concerns and will upgrade your services in the future. Also, you’re getting a lot of free advertising by posting your reply and willingness to make things right if possible to everyone who follows them – maybe a very wide audience of potential customers.

Avoid Lashing Out

It is heartbreaking to see terrible things written about you and your business, but that does not give you the right to lash out at the offending parties. While there is no Internet law that forbids this, the reality is that responding in an abrasive tone will only make you look worse than before. There aren’t any successful companies out there who have not had to deal with bad feedback.

The way you conduct yourself will certainly determine the path your business will take. Often the negative comments were posted as emotional outburst and how you respond will either calm the situation or enflame it. Each situation is different and in the case of emotionally charged comments trying them to “see reason” can be a huge mistake. Perhaps it’s best to apologize online in public and then deal with the specifics in private. This shows their followers that they got your attention. Sorting it all out in private allows everyone to save face and put the matter behind you both.

Hire Someone Or A Service To Help

In the vast majority of situations where you want to fix online reputation what’re really important is that you learn about the bad comments as soon as they are made. This single thing will all you to “nip it in the bud” before is spreads like wildfire across the Internet. A software driven service that notifies you immediately after comments are posted will help you fix online reputation quickly and inexpensively. This is the best online reputation management solution for 99% of small businesses and solo professionals.

Unfortunately, sometimes your best efforts are not enough and you are stuck with negative information floating around about you and your business. Before you concede, you should consider hiring a professional to assist you. There are people out there who specialize in reputation management, and they can help you pick up the pieces. Keep in mind that this service is often costly, yet it is worth every cent to have your good reputation restored.

Whether you have terrible things written about you due to an error on your part or some factor that is beyond your control, like bitter competition, it is important for you to work hard to have these items kept from sight. Use all of the information here if you want to fix your company’s standing.

Watch This Short Online Reputation Management Video 


your airbnb $35 FREE coupon The picture above is from a recent Airbnb stay. We like to take photos that trigger memories of our travels.

To thank you for taking the time to read our articles, and hopefully like us on Facebook, we have a special gift for you, a coupon for your next stay at an Airbnb. Whether you are an Airbnb host or guest it is worth at least $35.00 US or its equivalent in your country.

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Please share this post with your friends on social media, especially those interested in Airbnb’s – as hosts or guests.

More: Fix Online Reputation Resources

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